
FAQ
Questions? We've got answers.
Everything you need to know about getting started, our services, and what to expect.
Reach out through our contact form, phone, or chat. We'll schedule a free 15-minute consultation to understand your needs and match you with the right therapist. No long-term commitment required.
No referral needed. You can start therapy with us directly. If you'd like to involve your physician in your care, we're happy to collaborate with them.
Most of our clients are first-timers. Your therapist will guide you through everything and move at your pace. There's no "right way" to do therapy.
Absolutely. If you don't feel connected with your therapist, let us know — no awkwardness, no extra fees. We'll help you find a better match.
Individual therapy, couples therapy, family therapy, group support, and specialized programs for trauma, PTSD, anxiety, depression, and DV rehabilitation. Our therapists are trained in CBT, DBT, EMDR, and mindfulness-based practices.
Yes. We offer secure, HIPAA-compliant video sessions. Many clients find online therapy just as effective as in-person, with added convenience.
Standard sessions are 50-60 minutes. Your first session may be 75-90 minutes to allow time for a comprehensive assessment.
Most clients start weekly, then reduce frequency as they progress. Your therapist will work with you to find the right schedule.
We offer free sessions for qualified survivors based on assessment. For others, we provide sliding-scale rates based on income. Cost is never a barrier to care.
Yes — we accept most major plans including Blue Cross Blue Shield, Aetna, Cigna, and UnitedHealthcare. Contact us to verify your coverage.
We never turn anyone away due to inability to pay. We reserve spots for clients with financial need and offer payment plans.
Everything you share is protected by strict HIPAA confidentiality laws. Your therapist cannot share information without your written consent, with very limited legal exceptions.
Yes. We use HIPAA-compliant, encrypted video platforms designed specifically for healthcare. Your sessions are completely private.
Still have questions?
We're here to help — reach out anytime, no pressure.