Terms of Service

1. Agreement to These Terms

These Terms of Service govern your access to and use of the Starting De Novo Foundation website, online forms, content, resources, and related digital services. By using the website, you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use the website. Separate written agreements, consent forms, program rules, or clinical documents may apply to therapy, support services, volunteer work, donations, or events.

2. Not Emergency or Crisis Response

This website is not an emergency response system and should not be used for urgent crisis communication. Website forms, emails, and online messages may not be reviewed immediately.

If you are in immediate danger, call 911. If you are experiencing a mental health crisis in the United States, call or text 988. If you need domestic violence support, contact the National Domestic Violence Hotline at 1-800-799-7233 or text START to 88788.

3. Educational Information, Not Medical Advice

Website content is provided for general education, outreach, and informational purposes only. It is not medical, psychological, legal, financial, or emergency advice and is not a substitute for care from a qualified professional.

No provider-client, therapist-client, attorney-client, or fiduciary relationship is created by visiting this website, reading content, submitting a general inquiry, or using online resources.

4. Eligibility and Responsible Use

You agree not to use the website to:

• Submit false, misleading, harmful, threatening, abusive, or unlawful content.
• Interfere with website security, availability, accessibility, or operation.
• Attempt to access systems, accounts, records, or information without authorization.
• Upload malware, spam, automated scraping tools, or code intended to disrupt the website.
• Use our content, name, or resources in a way that misrepresents your relationship with Starting De Novo Foundation.

5. Appointments, Programs, and Services

Submitting a form or request does not guarantee eligibility, availability, an appointment, a specific provider, a particular service, or a specific outcome. We may decline, redirect, waitlist, or refer requests when appropriate.

Program participation may depend on assessment, safety planning, capacity, funding, location, professional judgment, consent requirements, and applicable law.

6. Confidentiality and Mandatory Reporting

We take confidentiality seriously, but confidentiality may have legal and safety-related limits. Depending on the context and applicable law, staff or clinicians may be required or permitted to report suspected abuse, neglect, exploitation, imminent risk of harm, threats, court orders, or other legally required matters.

Do not submit information through the website if doing so would put you at risk because someone else monitors your device, email, phone, or browser history.

7. Donations and Payments

Donations, payments, and related transactions may be processed by third-party providers. We aim to describe donation and payment terms clearly, but errors may occur. Unless otherwise stated, donations are generally non-refundable.

Starting De Novo Foundation does not store full payment card numbers on this website. Payment processors may have their own terms and privacy policies.

8. Intellectual Property

The website, branding, logos, text, graphics, layouts, and other content are owned by or licensed to Starting De Novo Foundation and are protected by intellectual property laws.

You may view and download content for personal, non-commercial, informational use only. You may not copy, modify, publish, sell, exploit, or distribute our content without prior written permission, except as permitted by law.

9. Third-Party Links and Resources

Our website may link to hotlines, community organizations, government resources, social platforms, maps, payment processors, or other third-party websites. We provide links for convenience and do not control or endorse all third-party content, availability, practices, or policies.

10. Disclaimers

The website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure, current, or free from harmful components.

We make reasonable efforts to provide accurate information, but website content may contain mistakes, omissions, outdated details, or typographical errors.

11. Limitation of Liability

To the fullest extent permitted by law, Starting De Novo Foundation and its directors, officers, employees, volunteers, contractors, and partners will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of or inability to use the website.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Starting De Novo Foundation from claims, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, violation of law, or infringement of another person's rights.

13. Changes to the Website or Terms

We may update, suspend, discontinue, or change any part of the website at any time. We may also revise these Terms. The updated version will be posted on this page with a revised effective date.

14. Governing Law

These Terms are governed by the laws of the state where Starting De Novo Foundation primarily operates, without regard to conflict-of-law rules, unless applicable law requires otherwise.

15. Contact Information